Shipping & Returns

Shipping Policy

International orders are generally shipped with SF Express which takes 6 to 10 business days. Buyer pays shipping costs. *Freight Collect

The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by the recipient; CULTEC has no control over these charges, nor can we predict what they may be.

Return & Exchange Policy

Our Return Policy for Defective Equipment
If within 60 days of purchase, the paddle is defective, we will send you a replacement paddle with a postage paid return label and ask you to send the defective paddle back to us. Please contact us prior to returning equipment to verify if it is still within the 60-day return period. If you are outside of the 60 days, you will need to contact the manufacturer directly for assistance with warranty issues.